Kolkata City Tour · Customer Information

Your booking.
Your inbox.
Ready to travel.

Everything you need to know about how we deliver your travel confirmations, vouchers and booking documents—simply and digitally.

01 Digital delivery 02 No physical shipping 03 Travel made simpler
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First, a quick clarification

We do not sell physical products. Kolkata City Tour offers travel services only. There are no parcels, packages or physical goods to ship—your booking documents are delivered digitally.

01 / What we deliver

Travel services, digitally confirmed.

Your booking documents are sent through convenient digital channels.

✉

Email

Our primary delivery channel for booking vouchers, confirmation details, receipts and invoices.

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WhatsApp

Booking updates and documents may also be shared through WhatsApp, where applicable.

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SMS

Relevant booking notifications or updates may be sent by SMS, where applicable.

02 / When to expect it

A clear delivery timeline.

24–48Hours after payment

Digital confirmation is generally completed within 24–48 hours after successful payment. Some bookings may be confirmed instantly; others depend on supplier approval and availability.

Supplier confirmation Hotels, transport providers and other suppliers may need time to confirm.
Service availability Confirmation depends on availability for your selected dates and services.
Custom arrangements Special requests or customised itineraries may require additional processing time.
03 / Our service scope

What this policy covers.

  • ✓
    Hotel bookingsAccommodation reservations and confirmation vouchers.
  • ✓
    Transport servicesCar rentals, transfers and sightseeing vehicles.
  • ✓
    City tours & packagesTour details, excursion information and itinerary confirmations.
  • ✓
    Guides & experiencesTour guide services, activities and travel experiences.
04 / If something goes wrong

Not received your confirmation?

Try these three simple steps before contacting our team.

01

Check your inbox

Look in your email inbox, spam folder and junk folder for your booking documents.

02

Verify your details

Make sure the email address and mobile number provided during booking are correct.

03

Contact our team

If your confirmation is still missing, contact us for booking verification and document resending.

Changes and cancellations: Revised vouchers and confirmations are delivered digitally after your request has been processed under our Cancellation & Refund Policy.

05 / Before you book

A little accuracy goes a long way.

  • ✓
    Use a valid email addressBooking documents are primarily delivered by email.
  • ✓
    Provide an active mobile numberThis helps us contact you when necessary.

Customers are responsible for providing accurate contact information. Kolkata City Tour is not responsible for non-delivery caused by incorrect details supplied during booking. If a delay occurs, customers will be notified where applicable.

Need assistance?

We’re here to help you get ready.

For questions about this policy or the delivery of your booking documents, contact Impression Tourism Services (India) Pvt. Ltd.

Official website Kolkata City Tour www.kolkatacitytour.com ↗
Shipping & Delivery Policy · Kolkata City Tour