Important Notice: We do NOT sell any physical products.
kolkatacitytour.com exclusively sells travel-related services, including but not limited to:
Hotel bookings
Transport services (car rentals, transfers, sightseeing vehicles)
City tours and tour packages
Tour guide services
Travel activities and experiences
Since all offerings are services, no physical items are manufactured, packed, or shipped.
All confirmations and documents are delivered digitally, using one or more of the following methods:
Email (primary mode of delivery)
WhatsApp or SMS (where applicable)
Documents may include:
Booking confirmation vouchers
Hotel or tour confirmation details
Payment receipts or invoices
Digital delivery is generally completed within 24–48 hours after successful payment.
In some cases, delivery may be instant or may take longer depending on:
Supplier confirmation
Availability of services
Custom travel requirements
Customers will be notified if there is any unexpected delay.
As we provide only service-based travel solutions, there is no physical shipping involved. All bookings, confirmations, and vouchers are delivered digitally via email, WhatsApp, or SMS.
Customers are responsible for providing accurate:
Email address
Mobile number
kolkatacitytour.com is not responsible for non-delivery caused by incorrect contact details provided during booking.
If you do not receive your booking confirmation within the stated timeline:
Please check your spam/junk folder
Contact our support team immediately
We will re-send the documents after verification.
Delivery of revised vouchers or confirmations (due to changes or cancellations) will be made digitally after the request is processed as per our Cancellation & Refund Policy.
For any questions related to this Shipping Policy or delivery of booking documents, please contact:
Impression Tourism Services (India) Pvt. Ltd.
Website: https://www.kolkatacitytour.com
