YOUR PRIVACY MATTERS

Privacy Policy

Your trust matters to us. Learn how Kolkata City Tour collects, uses, stores and protects your information when you explore our website or book our travel services.

Kolkata City Tour · Powered by Impression Tourism Services (India) Pvt. Ltd.

Welcome to Kolkata City Tour. This Privacy Policy explains how we handle personal and non-personal information when you visit kolkatacitytour.com or use our services. By using our website, you acknowledge this policy.

01

Information We Collect

We collect information to manage bookings, provide travel services, respond to enquiries and improve your website experience.

Personal Information

Depending on how you use our services, we may collect:

  • Full name
  • Contact number
  • Email address
  • Postal address
  • Payment-related information processed through third-party payment gateways
  • Government-issued identification, where required for verification or travel arrangements

Non-Personal Information

Information collected automatically may include:

  • IP address
  • Browser type and version
  • Device and technical information
  • Browsing activity on our website
  • Referral source
  • Cookie and tracking data
02

How We Use Your Information

We may use collected information to:

  • Process tour bookings and payments
  • Arrange travel services with relevant suppliers
  • Respond to questions and provide customer support
  • Improve the functionality and user experience of our website
  • Send promotional messages and special offers where permitted
  • Meet applicable legal and regulatory requirements

You may opt out of promotional communications at any time.

03

Cookies & Tracking Technologies

Cookies are small text files stored on your device. We and our service providers may use cookies or similar technologies to support website functionality and understand how visitors use our site.

Types of Cookies

  • Essential cookies: Support core website features.
  • Analytical cookies: Help us understand website usage and improve our services.
  • Marketing cookies: May support advertising and promotional activities.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

04

Third-Party Sharing

We do not sell or rent your personal information. We may share relevant information with trusted third parties when needed to deliver services or meet legal obligations, including:

  • Payment processors: To process transactions securely.
  • Travel service providers: Hotels, transport operators, guides and other partners involved in your booking.
  • Technical service providers: Services supporting website operation and communications, where applicable.
  • Legal authorities: When disclosure is required by law or reasonably necessary to address fraud or security concerns.

Information shared with third parties should be limited to what is reasonably necessary for the relevant purpose. Their handling of information may also be governed by their own privacy policies.

05

Data Security

We take reasonable measures to help protect personal information against unauthorised access, loss, misuse or disclosure. Depending on the services used, these measures may include:

  • Encrypted connections where supported
  • Restricted access to sensitive information
  • Appropriate security updates and safeguards

No method of online transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

06

Your Rights & Choices

Subject to applicable law, you may contact us to request:

  • Access: Information about personal data we hold about you.
  • Correction: Correction or updating of inaccurate information.
  • Deletion: Deletion of personal data where permitted and appropriate.
  • Marketing choices: Opting out of promotional communications.

Some information may need to be retained to meet legal, accounting, booking or other legitimate obligations. Contact us using the details below to submit a request.

07

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including booking management, customer support, dispute resolution and applicable legal, tax or accounting requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

08

Children’s Privacy

Our website and services are intended for general travel customers and are not specifically directed at children under 18. We do not knowingly collect personal information directly from children without appropriate authorisation where required.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take suitable action.

09

External Links

Our website may contain links to third-party websites or services. We do not control their content, security or privacy practices. Please review the relevant third party’s privacy policy before providing personal information on its website.

10

International Data Transfers

If you access our website from outside India, your information may be processed or stored in India or another country where our service providers operate. Where applicable, such transfers will be handled in accordance with relevant legal requirements.

Please consider this possibility when choosing to use our website and services.

11

Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our services, practices or legal obligations. The updated version will be published on this page. Where appropriate, we may communicate significant changes through additional channels.

We encourage you to review this page periodically.

12

Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact Kolkata City Tour.

Kolkata City Tour
Powered by Impression Tourism Services (India) Pvt. Ltd.